Home | CUSTOMER RESOURCE CENTER (2024)

FAQs

What is a good customer service answer? ›

Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.

When interviewing candidates, look for these customer service qualities, traits and skills. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal.

Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.

There are four key principles of good customer service: It's personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience.

What are the 7 principles of customer service? The seven core principles of customer service are working as a team, listening to your customers, building relationships, practicing honesty, showing empathy, knowing your product, and making every second count.

“Their customer service is second to none.” “The product quality is consistently outstanding, exceeding my expectations every time.” “I was completely impressed with their professionalism and customer service.” “The ambiance here is always inviting and comfortable.”

What is the secret to great customer service? ›

A good answer may look like –

To me, good customer service means giving the customer the best experience possible throughout their journey with us. When I worked in a shop, that meant organising the stock in a way in which products could easily be found and things were kept tidy.

Listening, understanding your customer's needs, thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. They may also refer other people to your business.

Quality customer service involves providing efficient, quick, and friendly service to customers as well as building strong relationships with them. It also entails responding to customers' issues in time and handling any complaints swiftly.

For a question asking about a challenging experience, prepare a story following the STAR method. And then relate that experience to the role at hand. STAR stands for Situation, Task, Action, Results. The key to this approach is to explain your individual role in a situation and the impact.