What is covered in my Oral-B warranty?
Your Oral-B warranty starts on the day of purchase and runs for 2 years. If your Oral-B product is defective during the warranty period, we will replace it free of charge*.
The warranty does not cover cosmetic damage such as scratches, or damage caused by:
- Normal wear and tear
- Accident, misuse, dirt or water
- The product being tampered with
- Improper use
- Repairs carried out by agents not authorized by Oral-B/Braun
- Failure to take proper care of the product, including recharging
- The product being altered or used for commercial purposes
How can I get my Oral-B electric toothbrush serviced?
If you’re experiencing a problem with your Oral-B toothbrush, check out our Online Repair Service! There you’ll find troubleshooting tips which may help resolve the issue. Simply go to www.service.oralb.com, select your Region, Country and Language and then click on the "Online Check" button.
If you’re unable to fix the problem and need to send your toothbrush for service, you can use the online service to print off a pre-paid mailing label and get a tracking number. The tracking number will enable you to track the progress of your request. Please note you must have a receipt that includes date of purchase to get a pre-paid mailing label and your brush must be within its warranty period.
If you’re unable to use the Online Repair Service, please see the instructions below.
For In Warranty service, follow these simple steps:
- Visit www.service.oralb.com to find details of your closest Oral-B Authorized Service Center.
- Send the product directly to the Service Center, including:
- All system components (e.g., toothbrush handle, charger, power cord, SmartGuide). You do not need to include accessories like the brush heads or refill stand.
- A copy of your dated proof of purchase (always keep a copy for yourself).
- A letter including the following information: your name, return mailing address, contact phone number, e-mail address and a brief explanation of the problem you're experiencing with the product.
If you include your e-mail address, the Oral-B Service center will send you updates when the product is received and when product is shipped back, along with a tracking number.
All products sent in for service must be well packaged and sent in a box suitable to withstand normal freight handling. It is recommended that your package is appropriately insured and shipped using a carrier who can provide tracking. We will cover all repair costs and return shipping to you.
For Out of Warranty service: You can still send your device to an Oral-B Authorized Service Center for service at your own cost. If the product warranty has expired, a quote will be sent to you for approval and payment, prior to any service. Before shipping your device, we recommend you call the authorized Service Center to discuss your service needs.
FAQs
The PRO 3, on top of the Daily clean and Sensitive modes, comes with a specialized whitening clean mode. Built-In timer lets you know when you've brushed for the dentist-recommended two minutes. The Lithium-Ion battery holds a charge that can last more than two weeks.
What is the difference between oral B Pro 3 3000 and 3500? ›
The difference between the Oral-B Pro 3 3000 and the Pro 3 3500 is the colours, and that t… Q: The white one, has travel case? The Pro 3 3000 does not have a travel case included in the box.
What is the #1 dentist recommended electric toothbrush? ›
As the most gentle electric toothbrush that offered a near-instantaneous brighter smile with each use, the Philips Sonicare 4100 Power Rechargeable Electric Toothbrush is the clear-cut winner among this list. Not only is it fairly priced between $35 and $50 on the market but its quality is second to none.
Should Oral-B electric toothbrushes be plugged in all the time? ›
A: You're welcome to charge your Oral-B electric toothbrush only when needed. However, please note that you can always store the handle on the plugged-in charger to maintain it at full power; a battery overcharge is prevented by the device.
Can I leave my electric toothbrush on charge overnight? ›
A: It's generally best to avoid leaving your toothbrush on the charger overnight. Overcharging can impact the battery's longevity. Once it's fully charged, unplug it to preserve battery health.
Should I keep my electric toothbrush on the charger? ›
As a rule, it's safe to leave your toothbrush on the charger. The charging stand serves two purposes. The first is to provide a place for the toothbrush to sit when it's not being used. Secondly, it's a quick and convenient way of recharging when the battery is low.
How do you know when an Oral-B toothbrush is fully charged? ›
How do I know if my brush is fully charged? Depending on the series, your Oral-B rechargeable toothbrush may feature charging indicators and different battery symbols to inform you when your brush is charging, completed charging, and the status of your handle's battery.
Which Oral-B is most used by dentists? ›
The Oral-B iO Gentle Care Brush Head is also a great go-to when it comes ensuring a gentler clean for teeth and gums. From Oral-B, the #1 dentist-recommended toothbrush brand.
Is The Oral-B 3000 waterproof? ›
Yes, all Oral-B electric toothbrushes are waterproof, so it is fine to use them in the shower. However, we don't recommend immersing your brush in water.
Does the Oral-B 3000 have a timer? ›
The sleek handle of the Pro 3 electric toothbrush helps you brush like your dentist recommends: It helps you brush for 2 minutes with the professional timer and it notifies you every 30 seconds to change the area you are brushing.
Sonicare's heads are large and flat compared to Oral-B's small round brushes, and they're long-lasting, according to Wellspring Dental dentist Mandy Nebel, who prefers Sonicare over other brands. This specific model — one of two from the brand accepted by the ADA — is a more entry-level Sonicare.
Is vibrating or rotating toothbrush better? ›
From the data of this study, researchers concluded that to maintain good plaque control and improve gingival health, the oscillating rotation electric toothbrush offers clinically relevant advantages compared to the sonic toothbrush, albeit with a small but significant difference.
Are sonic toothbrushes better than regular electric toothbrushes? ›
While both the sonic and electric toothbrushes work well in comparison to the manual toothbrush, the sonic toothbrush is undeniably more efficient in cleaning your teeth. Electric toothbrushes typically have bristles that either scrub forward and backward or rotate in a mechanized motion.
What are the 3 settings on the Oral-B electric toothbrush? ›
The button turns the brush on and cycles between its three modes: daily clean, whitening and sensitive.
